Frequently Asked Questions

Customizations are available during the months of January-October. Please give us a call or walk into our King Street location between 9-5 Monday - Friday. This service is unavailable during the holiday season.

Yes, if you supply us with what you’d like to include we will gladly add it to your baskets.

Yes you can. Please contact us to arrange this.

Place orders online, by phone, or email. If you email an order, call us with your credit card details for security. Our office hours are Monday - Friday 9am-5pm should you need phone support.

Yes, once we receive and process your order, we’ll send you a confirmation by email or text.

You can order from anywhere and ship anywhere in Canada. Some restrictions apply. See our Shipping Information section for details.

We accept Visa and Mastercard if ordering online or by phone. If you are picking up your order, you may pay with debit, credit, gift card, or cash upon pick up.

If all baskets are going to one recipient, place them in a single order. For multiple recipients, please create separate orders.

In order to ensure the best delivery experience, we do ask that you provide us with the recipient’s phone number

Our typical timeline would be 2–3 days in advance. If your preferred delivery date isn’t available online, call us and we’ll do our best to accommodate your request.

When you choose your basket, you’ll be asked for the recipient’s name, your message, and who it’s from. We’ll print your message and attach it to the basket — free of charge!

Occasionally, substitutions may be necessary to complete your order on time. Some items may be back-ordered, discontinued, or temporarily out of stock for reasons beyond our control. In these cases, we’ll replace items with ones of equal or greater value to ensure your order arrives on time and no special occasion is missed.

If there’s an item in a basket you’d prefer to change, give us a call — we’re happy to swap it for something you’ll enjoy. If the replacement has a different price, we’ll adjust the total accordingly. We take great care to make sure your basket is as close as possible to what you selected.

You have two options for shipping:

1. Swap refrigerated items for non-perishable ones, or
   
2. Choose a basket that doesn’t include perishables.

Unfortunately, we can’t ship perishable baskets through Canada Post because we can’t guarantee freshness. Please call us to arrange your order.

All baskets are final sale and not entitled to a refund once basket has been delivered.

You may request to cancel your order for a full refund up to 48 hours before the requested delivery date. Orders cancelled after that time will be non-refundable. Please call 905-528-8468 Monday-Friday between 9am-5pm to cancel your order.